{"id":37392,"date":"2022-06-03T14:00:03","date_gmt":"2022-06-03T11:00:03","guid":{"rendered":"https:\/\/kutaybilen.com.tr\/?p=37392"},"modified":"2022-06-03T14:00:03","modified_gmt":"2022-06-03T11:00:03","slug":"sikayetvar-2020de-en-cok-neyin-sikayet-edildigini-acikladi","status":"publish","type":"post","link":"https:\/\/kutaybilen.com.tr\/?p=37392","title":{"rendered":"\u015eikayetvar, 2020&#8217;de En \u00c7ok Neyin \u015eikayet Edildi\u011fini A\u00e7\u0131klad\u0131"},"content":{"rendered":"<p>T\u00fcketicilerin bir eser ya da hizmet ile ilgili \u015fikayetlerini lisana getirdi\u011fi, yeni bir eser ya da hizmet sat\u0131n almak isteyenler i\u00e7in bilgi kayna\u011f\u0131 olmay\u0131 ba\u015faran \u015eikayetvar, 2020 bilgilerini a\u00e7\u0131klad\u0131. A\u00e7\u0131klanan datalar, T\u00fcrkiye\u2019nin 2020 y\u0131l\u0131nda <strong>en \u00e7ok hangi kesimden \u015fikayet etti\u011fini<\/strong>, en \u00e7ok hangi kesimden memnuniyet duydu\u011funu, en \u201c\u015fikayet\u00e7i\u201d kentin hangisi oldu\u011funu ortaya koyuyor.<\/p>\n<p>2019 y\u0131l\u0131nda 105 bin 157 olan \u015eikayetvar\u2019a kay\u0131tl\u0131 marka say\u0131s\u0131, 2020 y\u0131l\u0131nda 120 bin baraj\u0131na ula\u015fm\u0131\u015f durumda. Ayda ortalama 18 milyon ki\u015finin ziyaret etti\u011fi \u015eikayetvar, ge\u00e7ti\u011fimiz y\u0131l <strong>450 binin \u00fczerinde \u015fikayetin \u00e7\u00f6z\u00fclmesine <\/strong>arac\u0131 oldu. 2019\u2019da 1 milyon 974 bin 817 olan \u015fikayet say\u0131s\u0131 2020\u2019de y\u00fczde 82 art\u0131\u015fla 3 milyon 605 bin 92\u2019ye y\u00fckselmi\u015f durumda. Ayr\u0131yeten 2019\u2019da 951 bin 630 olan \u00fcye say\u0131s\u0131 da 2020\u2019de y\u00fczde 80 artarak 1 milyon 713 bin 340\u2019a ula\u015fm\u0131\u015f durumda.<\/p>\n<p><b>2020&#8217;de \u015eikayetvar&#8217;da en \u00e7ok ziyaret edilen marka T\u00fcrk Telekom, en \u00e7ok ziyaret edilen dal e-ticaret oldu<\/b><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.webtekno.com\/images\/editor\/default\/0002\/99\/c746a7b795eef8b2137946ca8720046f3e6777f7.jpeg\"\/><\/p>\n<p>\u015eikayetvar\u2019da 3 milyon 716 bin 966 sayfa g\u00f6r\u00fcnt\u00fclenmesi alan T\u00fcrk Telekom, 2020\u2019nin en \u00e7ok merak edilen markas\u0131 oldu. T\u00fcrk Telekom\u2019u s\u0131ras\u0131yla Trendyol, Ziraat Bankas\u0131, Vodafone ve Turkcell takip etti. En \u00e7ok sayfa g\u00f6r\u00fcnt\u00fclenmesi alan \u015firket, bir telekom\u00fcnikasyon \u015firketi olsa da; en \u00e7ok ziyaret edilen dal <strong>9 milyon 757 bin 502 <\/strong>ziyaret\u00e7i ile e-ticaret oldu. Bankac\u0131l\u0131k, telekom\u00fcnikasyon, cep telefonu, \u00f6zel hastane ve klinikler de ise en \u00e7ok ziyaret edilen \u00f6teki b\u00f6l\u00fcmler oldu.<\/p>\n<p>\u015eikayet art\u0131\u015f oranlar\u0131na bakt\u0131\u011f\u0131m\u0131zda hobi-oyun kategorisinin <strong>y\u00fczde 232 art\u0131\u015fla<\/strong> a\u00e7\u0131k orta birinci s\u0131rada yer ald\u0131\u011f\u0131n\u0131 g\u00f6r\u00fcyoruz. Kitapevleri ve yay\u0131nevi kategorisinde y\u00fczde 195 art\u0131\u015f g\u00f6r\u00fcl\u00fcrken; kargo ve nakliyat kategorisinin \u015fikayet art\u0131\u015f oran\u0131 y\u00fczde 193 olarak kay\u0131tlara ge\u00e7ti. Ayr\u0131yeten \u015fikayet oran\u0131 y\u00fczde 188 ardan e-ticaret ve y\u00fczde 182 artan uygulama platformlar\u0131 da listenin \u00fcst s\u0131ralar\u0131nda yer ald\u0131.<\/p>\n<p><b>Sinema, \u015fikayet oran\u0131 en \u00e7ok azalan b\u00f6l\u00fcm oldu<\/b><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.webtekno.com\/images\/editor\/default\/0002\/99\/2fb21cf081626ab30248a4e9fc6c500497cdb623.jpeg\"\/><\/p>\n<p>Koronavir\u00fcs pandemisi sadece \u015fikayet oran\u0131 artan kesimleri de\u011fil \u015fikayet oran\u0131 azalan kesimleri de etkiledi. Sinema, <strong>y\u00fczde -79<\/strong> ile \u015fikayet oran\u0131 en \u00e7ok azalan kesim oldu. Oyun merkezleri y\u00fczde -72 ile ikinci s\u0131rada yer al\u0131rken; toplant\u0131\/fuar\/konser\/tiyatro tertipleri da y\u00fczde -54 ile \u00fc\u00e7\u00fcnc\u00fc s\u0131rada yer ald\u0131. <\/p>\n<p>2020 y\u0131l\u0131nda m\u00fc\u015fterilerine en fazla kulak veren ve memnuniyeti \u00f6n plana \u00e7\u0131karan b\u00f6l\u00fcm, <strong>y\u00fczde 79<\/strong> ile faizsiz konut finans sistemi olarak belirlendi. erkek t\u0131ra\u015f ve bak\u0131m eserleri, y\u00fczde 63 memnuniyet oran\u0131na sahipken; g\u00fcvenlik sistemleri kesimi de y\u00fczde 58\u2019lik bir memnuniyet oran\u0131na ula\u015fabildi.<\/p>\n<p><b>T\u00fcrkiye&#8217;nin en \u015fikayet\u00e7i ili Ankara oldu<\/b><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.webtekno.com\/images\/editor\/default\/0002\/99\/6251d2f1046832db8cbdee4a3d3490c6c4e7d7c5.jpeg\"\/><\/p>\n<p>Toplam n\u00fcfusa nazaran \u015fikayet oranlar\u0131n\u0131 dikkate ald\u0131\u011f\u0131m\u0131zda <strong>her bin bireye 74 \u015fikayet<\/strong> d\u00fc\u015fen Ankara, T\u00fcrkiye\u2019nin en \u201c\u015fikayet\u00e7i\u201d ili olarak \u00f6n plana \u00e7\u0131k\u0131yor. Bu oran \u0130stanbul\u2019da binde 70, \u0130zmir\u2019de ise binde 60 oldu. Y\u00fcz binde 2 \u015fikayet oran\u0131na sahip olan Mu\u015f ise \u015fikayet oran\u0131n\u0131n en d\u00fc\u015f\u00fck oldu\u011fu ilimiz oldu. Mu\u015f\u2019u s\u0131ras\u0131yla A\u011fr\u0131, Ad\u0131yaman ve I\u011fd\u0131r takip etti.<\/p>\n<p>\u015eikayetvar\u2019\u0131n a\u00e7\u0131klamalar\u0131na nazaran 2020 y\u0131l\u0131nda kullan\u0131c\u0131lar\u0131n platform i\u00e7inde en \u00e7ok arad\u0131klar\u0131 s\u00f6z, <strong>2 milyon 596 bin 972 arama<\/strong> ile \u201cm\u00fc\u015fteri hizmetleri\u201d oldu. 1 milyon 410 bin 134 arama ile \u201c\u00dccret\u201d, 1 milyon 349 bin 679 arama ile \u201ckargo\u201d, 1 milyon 280 bin 121 arama ile \u201ctelefon\u201d ise \u00f6teki en \u00e7ok aranan s\u00f6z ya da s\u00f6z \u00f6be\u011fi oldu.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.webtekno.com\/images\/editor\/default\/0002\/99\/676f520e9bb02515af5f441b0e210f5120184fd5.jpeg\"\/><\/p>\n<p><b>\u015eikayetvar, 2020\u2019nin en enteresan \u015fikayetlerini ise \u015fu bi\u00e7imde payla\u015f\u0131yor:<\/b><\/p>\n<ul>\n<li><em>\u201cKargomu Batman\u2019\u0131 Bart\u0131n\u2019la kar\u0131\u015ft\u0131r\u0131p eserimi Bart\u0131n\u2019a yollam\u0131\u015fs\u0131n\u0131z. Ben de burada neden deniz yok diyordum.\u201d<\/em><\/li>\n<li><strong><em>\u201cBenim\u2019O deyip i\u00e7inden birisi al\u0131nm\u0131\u015f galiba. Marketten ald\u0131m 3 tane meskene geldim 2 tane. Yolda d\u00fc\u015ft\u00fc m\u00fc tekrar denetim ettim fakat o da ne\u2026 Paket a\u00e7\u0131lmam\u0131\u015f bile.\u201d<\/em><\/strong><\/li>\n<li><em>\u201cSevgilim Sal\u0131 g\u00fcnleri \u201cE\u015fk\u0131ya D\u00fcnyaya H\u00fck\u00fcmdar Olmaz\u201d\u0131 izledi\u011fi i\u00e7in benimle ilgilenmiyor. Dizinin yay\u0131n g\u00fcn\u00fcn\u00fcn Pazar g\u00fcn\u00fcne al\u0131nmas\u0131n\u0131 talep ediyorum.\u201d<\/em><\/li>\n<li><strong><em>\u201cAld\u0131\u011f\u0131m terliklerin tabanlar\u0131 kendi kendine d\u00f6k\u00fclmeye ba\u015flad\u0131. Resmen yok oluyor. Ma\u011fazaya gitti\u011fimde geri d\u00f6n\u00fc\u015f\u00fcml\u00fc tabiatta yok olan gere\u00e7ten yap\u0131ld\u0131\u011f\u0131n\u0131 onun i\u00e7in bu t\u00fcrl\u00fc oldu\u011funu s\u00f6ylediler. \u201c<\/em><\/strong><\/li>\n<li><em>\u201cTelevizyon i\u00e7erisinde \u00f6len sine\u011fin cenazesini kald\u0131rmak i\u00e7in 200 TL para istediler. Sorun ekran\u0131n ortas\u0131na giren \u201cSinek Efendi\u201dde\u2026 Benim bir kabahatim yok ki. Hususla ilgili firman\u0131n yard\u0131m\u0131n\u0131 bekliyorum.\u201d<\/em><\/li>\n<li><strong><em>\u201cSeverek yedi\u011fim kekin i\u00e7erisinden mermi \u00e7\u0131kt\u0131. Hem hijyen a\u00e7\u0131s\u0131ndan hem de i\u00e7inden \u00e7\u0131kan \u015feyin mermi olmas\u0131 a\u00e7\u0131s\u0131ndan, hayal k\u0131r\u0131kl\u0131\u011f\u0131na u\u011frad\u0131m.\u201d<\/em><\/strong><\/li>\n<\/ul>\n<div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>T\u00fcketicilerin bir eser ya da hizmet ile ilgili \u015fikayetlerini lisana getirdi\u011fi, yeni bir eser ya da hizmet sat\u0131n almak isteyenler i\u00e7in bilgi &#8230;<\/p>\n","protected":false},"author":1,"featured_media":37393,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[15],"tags":[1286,1665,1988,2556,981],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/kutaybilen.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/37392"}],"collection":[{"href":"https:\/\/kutaybilen.com.tr\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kutaybilen.com.tr\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kutaybilen.com.tr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kutaybilen.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=37392"}],"version-history":[{"count":1,"href":"https:\/\/kutaybilen.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/37392\/revisions"}],"predecessor-version":[{"id":37394,"href":"https:\/\/kutaybilen.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/37392\/revisions\/37394"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kutaybilen.com.tr\/index.php?rest_route=\/wp\/v2\/media\/37393"}],"wp:attachment":[{"href":"https:\/\/kutaybilen.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=37392"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kutaybilen.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=37392"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kutaybilen.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=37392"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}