{"id":10271,"date":"2022-04-14T03:00:04","date_gmt":"2022-04-14T00:00:04","guid":{"rendered":"https:\/\/kutaybilen.com.tr\/?p=10271"},"modified":"2022-04-14T03:00:04","modified_gmt":"2022-04-14T00:00:04","slug":"sikayet-varda-gsm-firmalari-toplamda-kac-sikayet-aldi","status":"publish","type":"post","link":"https:\/\/kutaybilen.com.tr\/?p=10271","title":{"rendered":"\u015eikayet Var\u2019da GSM Firmalar\u0131 Toplamda Ka\u00e7 \u015eikayet Ald\u0131?"},"content":{"rendered":"<p>\u0130stanbul, 26 Eyl\u00fcl\u2019de 1999 y\u0131l\u0131ndan sonraki en b\u00fcy\u00fck sars\u0131nt\u0131s\u0131 ya\u015fad\u0131. Can kayb\u0131n\u0131n ya\u015fanmad\u0131\u011f\u0131 sars\u0131nt\u0131, uzmanlar taraf\u0131ndan bir ikaz bi\u00e7iminde yorumland\u0131 ve t\u00fcm T\u00fcrkiye\u2019nin g\u00fcndemi bir anda de\u011fi\u015fti. De\u011fi\u015fen g\u00fcndemin k\u0131ymetli unsurlar\u0131ndan birisi ise zelzele sonras\u0131nda saatlerce hizmet d\u0131\u015f\u0131 kalan <strong>GSM firmalar\u0131 <\/strong>oldu.<\/p>\n<p><strong>\u015eikayet Var<\/strong> isimli internet sitesinde Turkcell, Vodafone ve T\u00fcrk Telekom i\u00e7in a\u00e7\u0131lan firma sayfalar\u0131na \u015fikayet ya\u011fd\u0131. Ola\u011fan kurallar alt\u0131nda da GSM firmalar\u0131 i\u00e7in \u00e7ok say\u0131da \u015fikayetin yap\u0131ld\u0131\u011f\u0131 platform, zelzele \u00fczere elzem bir olay\u0131n akabinde ak\u0131na u\u011frad\u0131. Sevdiklerine, ailelerine ula\u015fmakta sorun ya\u015fayanlar veryans\u0131n ettiler.\u00a0<\/p>\n<p><b><strong>1999 Zelzelesi akabinde da birebir olay ya\u015fanm\u0131\u015f ve GSM \u00e7izgileri \u00e7\u00f6km\u00fc\u015ft\u00fc. Art\u0131k periyot de\u011fi\u015fti,\u00a0<em>\u015eikayet Var<\/em> \u00fczere platformlar oyuna girdi:<\/strong><\/b><\/p>\n<p>Bilhassa haberle\u015fme dal\u0131nda faaliyet g\u00f6steren firmalar\u0131n krizleri y\u00f6netirken ho\u015f irtibat kurmalar\u0131 gerekiyor. Turkcell\u2019in ya\u015fanan me\u015fakkatlerin \u00e7abucak akabinde yapt\u0131\u011f\u0131 \u201chatlar yok fakat internet var\u201d manas\u0131na gelen a\u00e7\u0131klama da b\u00fcy\u00fck reaksiyonlarla kar\u015f\u0131land\u0131. \u00dcstelik \u015eikayet Var \u00fczere platformlar, reaksiyonlar\u0131n g\u00f6sterildi\u011fi tek yerler de\u011fil.<\/p>\n<p>1999 sars\u0131nt\u0131s\u0131n\u0131n oldu\u011fu periyotta kullan\u0131lan GSM teknolojileriyle bug\u00fcnk\u00fc teknolojiler ortas\u0131nda 4, hatta art\u0131k 5 jenerasyon fark var. \u015eikayet var \u00fczere platformlar\u0131n d\u0131\u015f\u0131nda bu i\u015fin toplumsal medyas\u0131, bayii kanallar\u0131 da var. Bundan 20 y\u0131l evvel ismi di\u011fer olan GSM firmalar\u0131 tahminen o devirde krizi kolay y\u00f6nettiler, lakin art\u0131k farkl\u0131 bir devirdeyiz.\u00a0<\/p>\n<p><b>\u015eikayet Var sitesinde yer alan Turkcell \u015fikayetlerinin art\u0131\u015f\u0131:<\/b><\/p>\n<p><b><img decoding=\"async\" src=\"https:\/\/www.webtekno.com\/images\/editor\/default\/0002\/21\/3139788b7ac10b0cfd1709398da10fed1fb4dddc.jpeg\"\/><\/b><\/p>\n<ul>\n<li>Yap\u0131lan toplam \u015fikayet say\u0131s\u0131: 98 bin<\/li>\n<li>\u015ead m\u00fc\u015fteriler taraf\u0131ndan yap\u0131lan toplam te\u015fekk\u00fcr oran\u0131: %8<\/li>\n<li>\u015eikayetleri cevaplama surat\u0131: 10 saat<\/li>\n<li>Memnuniyet seviyesi: %31<\/li>\n<\/ul>\n<p><b>\u015eikayet Var sitesinde yer alan Vodafone \u015fikayetlerinin art\u0131\u015f\u0131:<\/b><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.webtekno.com\/images\/editor\/default\/0002\/21\/3533a4628e5a3ce4ab367b06d739bc9aa98caa77.jpeg\"\/><\/p>\n<ul>\n<li>Yap\u0131lan toplam \u015fikayet say\u0131s\u0131: 148 bin<\/li>\n<li>\u015ead m\u00fc\u015fteriler taraf\u0131ndan yap\u0131lan toplam te\u015fekk\u00fcr oran\u0131: %4<\/li>\n<li>\u015eikayetleri cevaplama surat\u0131: 52 saat<\/li>\n<li>Memnuniyet seviyesi: %18<\/li>\n<\/ul>\n<p><b>T\u00fcrk Telekom, \u015fimdi \u015eikayet Var \u00fcyesi de\u011fil. Bu nedenle kendisinin \u015fikayet grafi\u011fini g\u00f6remiyoruz:<\/b><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.webtekno.com\/images\/editor\/default\/0002\/21\/32650934d90f7dd481412a140e6ba53a6dde3816.jpeg\"\/><\/p>\n<ul>\n<li>Yap\u0131lan toplam \u015fikayet say\u0131s\u0131: 58 bin<\/li>\n<li>\u015ead m\u00fc\u015fteriler taraf\u0131ndan yap\u0131lan toplam te\u015fekk\u00fcr say\u0131s\u0131: 1.456<\/li>\n<li>\u015eikayetleri cevaplama surat\u0131: Kar\u015f\u0131l\u0131k yok<\/li>\n<li>Memnuniyet seviyesi: %13<\/li>\n<\/ul>\n<p>Turk Telekom\u2019un \u00f6b\u00fcr firmalardan daha \u00e7ok reaksiyon toplamas\u0131n\u0131n sebebi ise hem mobilde hem de sabit \u00e7izgilerde \u00fclkenin en esasl\u0131 haberle\u015fme \u015firketi pozisyonunda olmas\u0131. Sars\u0131nt\u0131 \u00fczere do\u011fal afetlerde haberle\u015fme krizi senaryolar\u0131na \u00e7al\u0131\u015fmak, insanlar\u0131 birbirlerine ba\u011flamak bu boyuttaki \u015firketlerin <strong>1 numaral\u0131 toplumsal sorumluluk<\/strong> misyonu.<\/p>\n<p><b>Genel tablo: 3 GSM firmas\u0131 i\u00e7in yaln\u0131zca tek bir platformda yap\u0131lan toplam \u015fikayet say\u0131s\u0131 304 bin!<\/b><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.webtekno.com\/images\/editor\/default\/0002\/21\/4287ec76111f2ad40923321947832fb15782516e.jpeg\"\/><\/p>\n<p>Zelzelenin ya\u015fand\u0131\u011f\u0131 ak\u015fam da s\u00f6yledi\u011fimiz \u00fczere, T\u00fcrkiye\u2019deki t\u00fcm GSM firmalar\u0131 gerek zelzele an\u0131nda gerek sonras\u0131nda, hatta gerek yapt\u0131klar\u0131 doyurucu olmayan a\u00e7\u0131klamalarla s\u0131n\u0131fta kald\u0131lar. Bunu do\u011frulamak, ne kadar ba\u015far\u0131l\u0131 olduklar\u0131n\u0131 g\u00f6rmek i\u00e7in umar\u0131z bir daha sars\u0131nt\u0131 ya\u015fanmas\u0131na gerek kalmaz.<\/p>\n<p>26 Eyl\u00fcl boyunca GSM firmalar\u0131na yap\u0131lan \u015fikayet oranlar\u0131nda ya\u015fanan art\u0131\u015f ak\u0131llara ziyan. <strong>\u015eikayet Var<\/strong>, yaln\u0131zca son g\u00fcn i\u00e7erisinde yap\u0131lan \u015fikayet say\u0131s\u0131n\u0131 net bir formda vermiyor, lakin \u015fimdilik bu say\u0131s\u0131 binlerle tabir etmemiz m\u00fcmk\u00fcn. Buna ek olarak Twitter, Facebook ve Instagram \u00fczere platformlardaki \u015fikayetleri saymak m\u00fcmk\u00fcn de\u011fil. Hatta T\u00fcrk Telekom\u2019un Instagram sayfas\u0131ndaki g\u00f6nderileri yoruma kapatt\u0131\u011f\u0131n\u0131 bile g\u00f6r\u00fcyoruz.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.webtekno.com\/images\/editor\/default\/0002\/21\/bb6126625e075a53c46d32757eb3b9e2a3aa9f93.jpeg\"\/><\/p>\n<p>Umar\u0131z platform ne olursa olsun t\u00fcm firmalar m\u00fc\u015fterilerine vaktinde kar\u015f\u0131l\u0131k verirler. Umar\u0131z do\u011fal afetler i\u00e7in kriz plan\u0131, sonras\u0131ndaki a\u00e7\u0131klamalar\u0131 i\u00e7in bir kriz ba\u011flant\u0131s\u0131 \u00e7al\u0131\u015fmas\u0131 yaparlar. Yeniden umar\u0131z ki bir daha bu t\u00fcrl\u00fc bir olay ya\u015fatmaz, pazardaki rekabet i\u00e7in yapt\u0131klar\u0131 \u00e7al\u0131\u015fmalar\u0131 toplumsal taraflar\u0131n\u0131 g\u00fc\u00e7lendirmek i\u00e7in de yaparlar.<\/p>\n<p>\u015eikayer Var sitesine <strong>gidip<\/strong> Turkcell, Vodafone, Turk Telekom d\u0131\u015f\u0131nda A101, BIM, Samsung ve Turknet \u00fczere firmalar hakk\u0131ndaki \u015fikayetlere, memnuniyet oranlar\u0131na g\u00f6z atabilirsiniz.\u00a0<\/p>\n<div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u0130stanbul, 26 Eyl\u00fcl\u2019de 1999 y\u0131l\u0131ndan sonraki en b\u00fcy\u00fck sars\u0131nt\u0131s\u0131 ya\u015fad\u0131. Can kayb\u0131n\u0131n ya\u015fanmad\u0131\u011f\u0131 sars\u0131nt\u0131, uzmanlar taraf\u0131ndan bir ikaz bi\u00e7iminde &#8230;<\/p>\n","protected":false},"author":1,"featured_media":10272,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[15],"tags":[2273,2274,1269,1883,981],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/kutaybilen.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/10271"}],"collection":[{"href":"https:\/\/kutaybilen.com.tr\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kutaybilen.com.tr\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kutaybilen.com.tr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kutaybilen.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=10271"}],"version-history":[{"count":1,"href":"https:\/\/kutaybilen.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/10271\/revisions"}],"predecessor-version":[{"id":10273,"href":"https:\/\/kutaybilen.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/10271\/revisions\/10273"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kutaybilen.com.tr\/index.php?rest_route=\/wp\/v2\/media\/10272"}],"wp:attachment":[{"href":"https:\/\/kutaybilen.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=10271"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kutaybilen.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=10271"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kutaybilen.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=10271"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}